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Orders & Shipping

Can I make changes to my order?

When you place an order and you receive confirmation it is very difficult, if not impossible, for changes to be made to the order after that. Please contact us if there is an issue with your order and we will do our best to correct it, before it is s

How do I use my discount code?

Discount codes can be applied at check out. Codes cannot be combined so please be sure to use the one that saves you the most!.

Can I use insurance to pay for Skin Grip?

While you can use HSA/FSA cards to purchase our products, we cannot accept insurance. If you need an itemized invoice, these are provided in the Order Confirmation email. The HCPCS information you may need for reimbursements:. HCPCS Code: A4239. Prod

Other than this website, where can I buy Skin Grip?

US Stores & Distributors:. International Stores & Distributors. If you would like your preferred medical distributor to carry our product, please email us with the name of your distributor and we will contact them about a partnership.

What is your refund policy?

Skin Grip has a 30 day, hassle-free, money-back guarantee. If for whatever reason you have issues with our patches, return them within 30 days for a full refund.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We collect payment at the time of purchase. You can cancel a paid pre-order order that has not yet been fulfilled. If the order has be

How can I speak to a representative?

Fill out our Contact Us Form and we will get to you as quickly as we can! Please note that we do not offer support via phone, only via email and live chat. We guarantee any and all questions will be answered. Currently, we have a small team in office

What should I do if my order has not arrived yet or I'm unable to track it?

If your order has not arrived yet and you're experiencing tracking issues, it's possible that USPS may have conducted a massive pickup from our warehouse and missed scanning your order into their system. The tracking might start updating once they so

How can I reorder a product if I can't find it on the site?

If you are having trouble finding a specific product you wish to reorder, please reach out to us directly. We can verify if your order has already been processed or if any assistance is needed to place a new order. Providing your email address will a

How do I cancel an order that has already been shipped?

Unfortunately, once an order has been fulfilled and is in transit, it cannot be canceled. If you need assistance with an order that is on the way to you, please contact us directly. You can track your package with the provided tracking information. I

How long will it take to receive my order?

We process most orders within 1-2 business days of receiving the order, Monday through Friday. Once shipped, you'll receive a confirmation email with tracking information. Domestic orders arrive within 1-5 business days after receipt of that email.In

What shipping options do you offer?

We offer a few options for U.S. orders:. Free Standard Shipping – Orders over $50 ship free and usually arrive in 4–7 business days. Standard Shipping – Orders under $50 ship for $8, arriving in 4–7 business days. Expedited Shipping – Need it faster?

I'm outside of the US! Can you ship to me?

Absolutely! We ship worldwide.International orders are charged the standard USPS global rate, which typically ranges from $15–$30, depending on your location. Want to skip the wait? Use our store locator to see if there's a shop near you that carries

What steps can I take if I've missed the delivery deadline for my package?

We totally get how frustrating that can be. Courier delays can happen due to weather, staffing issues, or rerouted shipments — and sadly, they’re out of our hands once your order is picked up. If your package has a delivery date listed under your tra